(5.0 / 5)2091+ Ratings

Janessa Leone Reviews

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Overall Rating

5.0
8 Reviews
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About Janessa Leone

Janessaleone.com is an online store for Janessa Leoné, an elevated accessories label based in Los Angeles. The brand is known for its sophisticated pieces with a focus on timeless, minimal designs. Their product range includes various types of hats such as packable hats, bucket hats, straw hats, wool hats, and ballcaps. They also offer bags including leather bags and straw bags. Their knits section includes sweaters, beanies + hoods, and blankets + scarves. They also have a selection of belts including classic belts and statement belts. Other accessories include travel and care products. They have collections for different seasons and themes such as the Spring Summer 2024 Collection, Artisan Raffia Collection, and Heritage Regenerative. They also provide a comprehensive guide to caring for your Janessa Leoné products at home. For any general inquiries or support with your order, they can be contacted via email or phone. They also offer one-on-one and group virtual appointments with a JL stylist via video chat.

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Janessa Leone Customer Reviews (8)

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Mateus Castro
Mateus Castro
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Feb 13, 2023
Bernd Schmitt
Bernd Schmitt
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Feb 12, 2023
Frédéric Serné
Frédéric Serné
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Feb 12, 2023
Gabrielly Araujo
Gabrielly Araujo
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Feb 11, 2023
Madison Knowles
Madison Knowles
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Feb 10, 2023
Willie Brabham
Willie Brabham
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Feb 8, 2023
Shannon Chandler
Shannon Chandler
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Feb 8, 2023
Jeanne Nadeau
Jeanne Nadeau
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Feb 7, 2023

Janessa Leone Customer’s Q&A

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Janessa Leone FAQs

FAQ

About Janessaleone.com Popular Products and Services?

Janessaleone.com is an elevated accessories label based in Los Angeles. The brand is known for its sophisticated pieces with a focus on timeless, minimal designs. Their popular products include a variety of hats such as packable hats, bucket hats, straw hats, wool hats, and ballcaps. They also offer a range of bags, including leather bags and straw bags. In addition to these, they have a collection of knits that includes sweaters, beanies + hoods, and blankets + scarves. Their belts section includes classic belts and statement belts. They also offer a variety of accessories for travel and care. Their collections include the New Collection Spring Summer 2024 Collection, Artisan Raffia Straw Collection, and Heritage Regenerative Classics. They also offer virtual styling services. One of their best-selling items is the Simone Hat. Popular searches on their site include packable hats, wool hats, and bags.

FAQ

About Janessaleone.com Prices and Cost?

Janessaleone.com is an online store that offers a variety of products. The store features items such as hats, bags, knits, belts, and accessories. The hats category includes packable hats, bucket hats, straw hats, wool hats, and ballcaps. The bags section offers leather bags and straw bags. In the knits category, customers can find sweaters, beanies + hoods, and blankets + scarves. The belts section includes classic belts and statement belts. The accessories category features items for travel and care. The store also offers gifts. One of the products, the Simone Hat, is priced at $287. Please note that due to COVID-19, there may be a delay in delivery and a temporary increase in shipping costs. Some international destinations have suspended delivery during this period. Prices for other items were not found in the search results. If more specific pricing information is needed, it is recommended to visit the website directly.

FAQ

Janessaleone.com Return Policy?

At Janessa Leone, exchanges and returns for store credit are offered on all US orders within 14 days of the item's delivery date. However, refunds are not offered. Only full-priced items are eligible for return. The items must be unworn, unwashed, unaltered, undamaged, and have the original tags attached. Unfortunately, returns for gift cards or sale items are not accepted. There will be a restocking fee of $10 automatically deducted from all returns except for exchange orders.

For exchange orders, an Instant Exchange is offered, meaning the exchange item will be sent immediately. The return must be sent back within 28 days. A temporary hold will be placed on the credit card for the amount of the exchange item. The hold will be released once the return is placed in the mail using the provided return shipping label. If the return has not been marked as "in transit" within the 28-day return window, the card will be charged for the full cost of the return.

For international orders, a return must be requested within 14 days of delivery. All shipping and handling fees are non-refundable, and the cost of return shipping, including any associated taxes and duties, will be the responsibility of the customer.

As for the shipping policy, complimentary shipping is offered for all US orders over $50. For orders under $50, a flat rate of $10 for shipping is charged. Orders are shipped promptly from the warehouse located in Maryland, USA. If the order is placed before noon EST Monday-Friday, it will be shipped out the same day (excluding US holidays).

International orders are shipped via DHL for a flat rate fee. The shipping fee for Canada, Australia and New Zealand is $25 and for all other countries, $40. At checkout, the duties and taxes will be automatically calculated based on the items ordered and the destination country. The recipient is responsible for paying these duties and taxes, including any applicable customs or brokerage fees. Delivery times for international shipping may vary. However, up to 5 business days should be allowed to receive the order once it has been shipped. For Australia and New Zealand orders, please allow 10-15 business days.

FAQ

What are the accepted payment methods on Janessaleone.com?

On Janessaleone.com, customers have the option to pay in 4 interest-free installments. This payment method allows customers to spread the cost of their purchase over four payments. The first payment is taken when the order is processed, and the remaining three are automatically taken every two weeks. This payment plan is applicable for both debit and credit card transactions. Please note that this information is based on the most recent data available and may be subject to change. For the most accurate and up-to-date information, it's recommended to visit the official website or contact their customer service.

FAQ

Can you provide more details about Janessa Leone's payment options?

Janessa Leone offers a flexible payment option where customers can pay in 4 interest-free installments. This allows customers to spread the cost of their purchase over a period of time. The process is simple: add items to the cart, go to checkout and choose the installment option, enter debit or credit card information, and then pay later in 4 installments. The first payment is taken when the order is processed and the remaining 3 are automatically taken every two weeks. This payment option is available for various products, including the Eleanor Hat, Savannah, and Montana among others. It's a convenient way to manage payments for purchases. However, it's always recommended to read the terms and conditions carefully before opting for installment payments.

FAQ

What payment methods are accepted by Janessa Leone?

Janessa Leone only accepts payments via credit card and Link.
FAQ

Does Janessa Leone offer international shipping?

Yes, Janessa Leone offers free international shipping on orders over $50 USD.
FAQ

What is the shipping policy for US orders?

Janessa Leone offers free standard shipping on all US orders over $100 and a flat rate of $10 for orders under $100.
FAQ

What is Janessa Leone's return policy?

Janessa Leone offers returns on unworn and undamaged full-priced products within 14 days of receiving the order. There is an automatic $10 restocking fee which covers the return label costs.

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